Rackspace Managed Hosting (rackspace.com), a well-respected web hosting provider, reported the launch of new application platform service level agreement that guarantees a minimum 99 percent level of uptime for the entire software stack. The new solution is designed for Rackspace's Intensive (intensive.com) hosting division.
The Intensive hosting division of the company is dealing with hosting on Windows platforms. It conducts continuing monitoring on the software stack in order to sustain a stable groundwork for application performance. With proactive service level management and delivery of generous customer refunds in the event of failure the Intensive's SLA contributes a lot to achieving Fanatical Support by the company.
Intensive observes each layer of the hardware and software infrastructure that supports the customer application by utilizing an integrated set of proprietary and industry standard monitoring tools. This way, while undertaking monitoring responsibilities and guaranteeing performance, Rackspace provides customers with full administrative control.
Rackspace is really glad with the new launch since now it can freely take charge of all the other tasks while Intensive's SLA offers the best in terms of extending application control to company's customers. According to Rackspace, in case that Intensive does not manage to conform with the stipulations of the SLA, customers will be issued SLA credits.
