Qwest Communications International Inc. announced that it has signed a contract with RewardsPlus Corporation, a leading provider of benefits management technology, for call center applications, Qwest Web Contact Center and Qwest web hosting services. With Qwest solutions, user would be able to view benefits information, enroll and access their core and voluntary benefits selections round-the-clock.
RewardsPlus provides a set of web-based applications and services that support employee benefit communication, enrollment and constant administration. RewardsPlus also provides solutions based on interactive voice response (IVR) technology, since not all users have access to the Internet. With Qwest Services, RewardsPlus would be able to couple automated voice and web-self service applications to allow users to review all their benefits information. When the callers log into the application they are given dynamic options specific to their own personal benefits, sparing them the time of going through benefits information that is not relevant to their account.
RewardsPlus will use Qwest Web Contact Center to administer the company’s IVR application. Qwest is also providing web hosting for RewardsPlus’ online benefits management platform in one of its eight CyberCenter data center facilities.
Gary Broache, executive vice president and CEO for RewardsPlus, said that the company’s clients looked at RewardsPlus an easy-to-use benefits interface with secure and reliable access to program data. He added that RewardsPlus chose Qwest to enhance its online portal’s capabilities because they had the capability to offer an integrated, turnkey solution.
Clifford S. Holtz, executive vice president of Qwest’s business markets group, said that Qwest was pleased to offer an integrated, Qwest network solution that allowed RewardsPlus to meet their clients’ seasonal needs and automatically adjust to varied call volumes.
