Premier provider of knowledge-empowered customer service applications, Kanisa Inc. (www.kanisa.com), reinforces its commitment to better customer service by contracting Knowledge management, content management and Web design services specialist, Knowlysis. The new deal is intended to ensure Kanisa's clientele with easy access to the new partner's expertise in knowledge management, data analysis, content conversion and Web publishing.
The newly-inked deal is promised to considerably improve the quality of customer service applications that Kanisa offers on the market. By bettering the efficacy of the company's robust KM technology platform for customer service and support, Kanisa's customers will access better knowledge management practices and more effective service resolution operations.
Kanisa's customers will additionally be ensured with highly-effective knowledge management consulting. They will get Best Practices for Legacy Content that will give them the clue to maintain and update information within the Kanisa authoring environment. Another knowledge management consulting is the Optimization of Knowledge Ontologies for achieving improved search functionality. Automated Content Feeds supplement Knowlysis' consulting services by feeding valuable content into the Kanisa authoring environment.
